How to Submit an Exchange/Return Request
STEP 1 – Contact us via our customer service email.
Please email us via info@aristonpet.shop with your order number and list item/items you wish to exchange and reasons for exchange.
Our team will review your request. If your request is eligible and meets our exchange conditions, we will send you and email containing more information to proceed.
STEP 2 – SHIP YOUR PARCEL
Once you have received the approved confirmation email from us, please send your order back to the address provided.
Customers will be responsible for the cost of return shipping. Once we receive your return in original condition, please allow up to 5 business days for your exchange to be sent out.
Exchange Policy
We offer exchanges for products for the same item in a different size. Items purchased from our online store must be returned to our warehouse within 30 days of order received date, providing that the merchandise is in its original condition with all tags, stickers intact and in the original packaging. If the preferred size is no longer available, customer can choose between a full refund of the item or a store credit of 120% of the item value.
Return Policy
Currently, we offer return for products within 30 days of order received date. Customer can choose between a full refund of the item or a store credit of 120% of the item value. The refund will be issued in the form of the original payment method. Shipping and handling costs are non-refundable. Once the refund has been processed, it can take up to 10 business days for the funds to show in your account depending on your payment method or card issuer.